Banking Procedure
Step-By-Step Instructions in our Banking Procedure Manuals
CSA Banking Procedure Manuals set out to give clear, step-by-step instructions to staff about every task in the office and are written to the standards expected by auditors and banking supervisors.They use direct, simple language to explain what a particular procedure is and, in short, numbered paragraphs, how to carry it out. The more important sections of any procedure are highlighted in bold.
It would be nice if one manual could be adapted for every banking office on the planet! However, this type of ‘general’ manual is hopelessly vague and of little practical help to the person doing the job. It is no use instructing staff to ‘take the appropriate action’: they need to know what the appropriate action is. CSA banking manuals are therefore always individually produced for each banking client.
Professional Manuals Produced Quickly and Efficiently We aim to produce manuals quickly and efficiently, using staff interviews and our own word processing and dictation techniques. The manuals are then drafted section by section and these drafts are reviewed in detail by the bank’s staff.
A straightforward indexing system is used which allows subjects to be found easily from the front page contents list. Also, the modular structure of the written procedures allows pages and sections to be moved around or added or taken out with the minimum of fuss.
Personal names and specific job titles are avoided wherever possible in CSA procedure manuals. These often change and can need frequent amendment. Where possible we refer to the ‘officer responsible’, ‘section head’, and so forth.
CSA is responsible for all word processing and draft work. The final manuals are provided in hard copy and electronic form. They can be supplied and updated via email or CD. They can, and usually are, made available in Acrobat format to departments and staff online.
Because of our experience and expertise, we would look to be able to compile manuals much more quickly, and indeed better, than banking staff can do themselves. The result will be professional manuals and a saving of time and money! Take a look at our Other Manuals page to see what other services we can provide.
Contact us today to get your manual drafted professionally, efficiently and for a competitive price. Contact us on +44 (0) 7377 645944 or you can send your details via the enquiry form on our Contact Us page.